After Sales Care
For routine maintenance or any problems which may occur with your system, J L Phillips Renewable Energy Ltd will be happy to send out one of our fully trained ETA service engineers to assist.
If you have the boiler installed by us, all call-outs during the first year will be free of charge*, after this period labour will be charged at an hourly rate plus mileage @ 0.45p/mile.
** Any non-warranty parts replaced, site visits or work undertaken during our warranty period due to negligence on the installation or the wrong type of fuel being used in log, pellet and woodchip boilers shall be chargeable.
As accredited ETA installer and service engineers, J L Phillips Renewable Energy Ltd recognise the importance of regular annual services on your Biomass boiler system, ensuring long service life and continued efficient running of your heating system.
The ETA biomass boiler requires a regular level of maintenance to ensure the continued efficient running of your system. It is recommended that you carry out these simple checks and actions and also to ensure that your manufacturer’s warranty remains valid, it is recommended that the system is checked and serviced annually by a qualified J L Phillips engineer.
For more details of these important checks, please click here.
For your complete peace of mind, J L Phillips Renewable Energy offers an annual service. *A quotation can be provided on a case by case basis. The price is for service and labour only, mileage and parts required shall be charged extra.
What’s Included in a Service?
An average biomass service will take 6 hours and includes a comprehensive list of important checks and tasks which are carried out by our service engineers. For further details of what each service includes, please take a look at the documents listed below:
Free Telephone Advice
We also offer free telephone advice for all our service plan customers so that they can call and get advice from our service engineer for any issues they may have with the boiler. We find that in many cases, issues can be resolved quickly and easily without the need for a further call out.
Please remember that your Manufacturer’s warranty can become invalid if you do not have the annual service documentation available should you need to make a claim on the warranty.
If you would like J L Phillips Renewable Energy Ltd to service your Biomass installation please contact us.